Tax technical guidance customer surveys
Every three years customers, tax agents and others are surveyed to gauge how well the technical guidance prepared by the Tax Counsel Office and Technical Standards is meeting their needs. Respondents are also invited to suggest any improvements to our products and services. The survey covers the following areas:
- the quality of the guidance
- the usefulness of the guidance
- the ease of finding the guidance
- the effectiveness of the consultation process, and
- the overall perceptions of the guidance.
2024 customer survey
Thank you to all those who responded to the 2024 tax technical guidance survey. It was conducted throughout November 2024, closing early December 2024. Although the number of respondents was down on previous years, nearly 90% of respondents rated our technical guidance service as “good”, “very good” or “excellent” overall. This pleasing overall result is largely consistent with 2021 and earlier surveys. Based on the survey results, our focus going forward is to continue preparing clear and understandable guidance, to make it easier for customers to find our guidance, to and better manage the flow of consultations.
See the 2024 customer survey results
Previous tax technical guidance customer surveys results
You can also view the results of past customer surveys